Determining Remote Access NeedsUsers who require remote access generally fall into one of the following four categories:
1. Broad traveler
2. Narrow traveler
3. Remote office user
4. Remote office group
Each category of remote user has different needs, and different technologies and remote access solutions are often required to satisfy these needs completely
1. Broad traveler> The broad traveler is the most common type of remote access user. This is someone who normally
1. Broad traveler
2. Narrow traveler
3. Remote office user
4. Remote office group
Each category of remote user has different needs, and different technologies and remote access solutions are often required to satisfy these needs completely
1. Broad traveler> The broad traveler is the most common type of remote access user. This is someone who normally
is based in an office that has LAN access, but also travels on business.
> Travel takes this person to virtually any place in the world, so the traveler must contend with
> Travel takes this person to virtually any place in the world, so the traveler must contend with
different telephone systems, long-distance carriers, and other geographic challenges.
> Often, this type of user mostly needs e-mail access, with occasional access to stored or e-mailed
> Often, this type of user mostly needs e-mail access, with occasional access to stored or e-mailed
files.
> The user might normally use a desktop computer on the LAN but have a laptop computer for
> The user might normally use a desktop computer on the LAN but have a laptop computer for
traveling, might use a single laptop both on the LAN and when traveling, might check out laptop
computers from a shared pool when travel needs arise, or might even rent a laptop computer for
an occasional travel need.
> These different approaches further complicate providing services to the broad traveler.
2. Narrow traveler> The narrow traveler is someone who travels to relatively few locations, such as from corporate
2. Narrow traveler> The narrow traveler is someone who travels to relatively few locations, such as from corporate
headquarters to the company’s manufacturing plants or distribution centers.
> Since you can predict the sites from which the user might need to access data, local support may
> Since you can predict the sites from which the user might need to access data, local support may
be available to help.
> This type of user needs e-mail, file access, and possibly access to a centralized application, such
as an accounting system.
3. Remote office user> The remote office user is in a single location and needs access to the corporate LAN
for e-mail and possibly for application access.
> This person usually does not need file access, except to send files through the e-mail system,
> This person usually does not need file access, except to send files through the e-mail system,
because this person maintains local file storage.
> This user is in a single location, so you can pursue certain high-speed links that are not feasible for
> This user is in a single location, so you can pursue certain high-speed links that are not feasible for
the travellers.
> A person telecommuting from home would fall into the category of remote office user.
4. Remote office group> These users fall into the remote office group category, which needs a combination of services.
> Partly they are like any user of a remote LAN, and partly they are like a remote office user. They
> A person telecommuting from home would fall into the category of remote office user.
4. Remote office group> These users fall into the remote office group category, which needs a combination of services.
> Partly they are like any user of a remote LAN, and partly they are like a remote office user. They
usually require a mixture of both types of solutions for proper support.
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